#10 - Benjamin Langer: ROI or Storytime? Mastering the Language of the C-Suite

About This Episode

Jocelyn King sits down with Benjamin Langner to discuss the profound shifts currently hitting the HR profession, which he compares to the era when email first revolutionized communication. As a Vice President for a global recruitment process outsourcing (RPO) organization, Ben acts as "HR for 1,000 other HR professionals," giving him a unique vantage point on the "AI boom" and the evolving world of work. He shares a practical framework for HR leaders in global settings, emphasizing the need to simplify and streamline core processes like onboarding and the employee lifecycle to maintain a consistent experience across different countries while managing regional nuances. The conversation dives deep into repositioning the HR Business Partner (HRBP) from a reactive role to a proactive strategic partnership. Ben argues that the key to gaining a seat at the table is solving actual business problems—such as operational bottlenecks—rather than simply launching new HR programs in a vacuum. He provides actionable advice on tailoring ROI metrics for different C-suite stakeholders, noting that while a CFO requires data-driven facts, other leaders may respond better to storytelling. Looking toward the future, Ben predicts that as automation and AI become standard, high-value human interactions will become a "premium experience" that HR must protect and prioritize. Hosted by Jocelyn King, founder and CEO of VirgilHR. VirgilHR provides instant, trusted answers to HR compliance questions—helping teams navigate federal, state, and local employment laws with accuracy and ease. To learn more, visit ⁠www.virgilhr.com⁠ and ⁠follow Jocelyn on LinkedIn⁠ for ongoing guidance and industry updates. Learn more about your ad choices. Visit megaphone.fm/adchoices