HR Crisis Response: The Celebrity Shift

About This Episode

In this episode of HR Confessions, Rebecca and Kim explore an unforgettable story about what happens when a routine review of customer feedback spirals into a viral sensation that tests HR policies, management skills, and career futures. The episode features a candid discussion about middle management challenges and navigating workplace incidents in the age of social media.Lessons Learned: Importance of clear policies for unusual situations Value of strong middle management Need for quick crisis response Balance between policy enforcement and understanding Impact of social media on workplace incidents Discussion of middle management challenges Insights on workplace incidents in the social media age Notable Quotes: "Management is not a personality trait, it is a skill." "Act at work as if everything you say and do could get leaked publicly." Learn more about your ad choices. Visit megaphone.fm/adchoices